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How to use AI responsibly

Summary

Generative AI (GenAI) promises revolutionary impacts on finance, from automating loan approvals to personalized investment advice. However, ensuring its benefits extend to all users necessitates diverse data training. This blogpost explores GenAI’s potential and challenges like data diversity, illustrating initiatives like Singapore’s Project MindForge aimed at fostering responsible GenAI use.

The Promise of Generative AI in Finance

Imagine a future where robots manage your finances instead of people. This is the potential of Generative AI (GenAI) in the financial sector. GenAI refers to AI systems that can generate new content and solutions after learning from vast amounts of data, from making investment suggestions to evaluating loan applications.

However, there’s a significant hurdle: what if GenAI systems fail to serve a segment of society, simply because they haven’t been trained on diverse enough data? Consider a scenario where an AI system denies loan applications for small business owners in rural areas more frequently than those in urban centers, simply because it has been predominantly trained on data in the urban areas. 

This challenge underscores the importance of data diversity in AI’s development and application. By “data diversity,” we mean using a broad range of data sources that represent different demographics, geographic locations, and economic backgrounds. Ensuring that GenAI systems are trained on diverse datasets is crucial to developing solutions that are fair and effective for all users, reflecting the diverse clientele they serve.

By addressing these concerns, we can unlock the full potential of GenAI to revolutionize financial services, making them more inclusive and accessible to everyone.

The Challenge of Data Diversity

The potential of GenAI in finance is immense. According to the McKinsey Global Institute, the banking industry stands to benefit significantly from GenAI, with projections suggesting an annual increase in value ranging from $200 billion to $340 billion. The use of GenAI spans various areas, from enhancing customer service to complex tasks like credit scoring and fraud detection. However, its application must be carefully considered, particularly in sensitive areas like loan approvals, to avoid biases and maintain fairness. This introduces the challenge of data diversity, a crucial factor in responsibly deploying GenAI technologies. Recognizing these challenges, forward-thinking initiatives have begun to emerge, aiming to address these very concerns.

Singapore’s Project MindForge: A Proactive Approach

Singapore has taken a proactive stance in managing the risks of GenAI. Led by Minister for Communications and Information, Josephine Teo, and introduced at the World Economic Forum, this initiative is a testament to the nation’s commitment to responsible GenAI use in finance. Project MindForge seeks to develop a comprehensive risk framework that addresses critical areas like accountability, governance, transparency, fairness, legality, ethics, and cybersecurity. Companies involved in Phase 1 include DBS Bank, OCBC Bank and United Overseas Bank Limited.

Real-world Applications in Finance

OCBC’s adoption of GenAI to enhance customer experience is a prime example of the technology’s vast potential. This goes beyond customer interactions, extending to areas such as automated loan approvals and tailored investment advice. An IMF paper warns of inherent risks in GenAl technology, including embedded bias, privacy concerns, outcome opaqueness, and lack of performance robustness. To gain public trust, financial institutions must emphasize user privacy, allowing customers to control their data sharing preferences. Moreover, the decision-making process in AI should involve significant human oversight to ensure ethical and responsible use of technology. 

Another significant application within Singapore’s fintech sector is PolicyPal’s innovative use of AI in insurance. This startup is allowing personalise insurance coverage by helping individuals  manage and optimize their insurance coverage. By employing AI, PolicyPal offers a more intuitive and personalized insurance experience, showcasing how technology can make complex financial services more accessible and user-friendly. This approach not only makes insurance more accessible and relevant to a diverse range of clients but also represents a significant leap from traditional, one-size-fits-all insurance models. PolicyPal’s success in utilizing GenAI showcases how such technology can transform a sector as intricate as insurance, making it more efficient, customer-centric, and inclusive.

Beyond its current applications, the potential of GenAI to revolutionize the financial sector extends to areas yet to be fully explored. One such area is the development of AI-driven financial advisors that cater specifically to the needs of senior citizens, offering simplified interfaces and tailored advice. This innovation could bridge the gap in financial literacy among older generations, making complex financial information more accessible and understandable. 

Recent incidents, such as the 2022 attack on Revolut, where the hackers had access to the details of about 32,000 customers for a short duration, underscores the critical need for GenAI in enhancing cybersecurity measures. GenAI enables financial institutions to anticipate and mitigate vulnerabilities, thus ensuring a safer banking environment. By analyzing patterns and predicting threats, GenAI strengthens defenses against exploits, safeguarding financial transactions and enhancing consumer well-being.

Disclaimer: The views and opinions expressed in this article are solely those of the author and do not reflect the official policy or position of the National University of Singapore (NUS) or the NUS FinTech Lab.

Singapore Budget 2024: Fueling Innovation in Fintech and Startups

Summary

Singapore’s Budget 2024, unveiled by Deputy Prime Minister Lawrence Wong, commits substantial investments to fintech growth, including S$2 billion for the Financial Sector Development Fund and S$3 billion for RIE2025. Key initiatives focus on talent development, startup support, and innovative grants, aiming to solidify Singapore’s position as a global fintech leader.

As Singapore strengthens its position as a global fintech hub, Budget 2024, unveiled by Deputy Prime Minister Lawrence Wong, lays out a visionary roadmap under the theme ‘Building Our Shared Future Together.’ This budget promises bold measures to boost innovation and support startups while implementing the strategic plans outlined in the Forward Singapore roadmap.

A Vision for Fintech Growth

At the core of the budget is a robust S$2 billion investment in the Financial Sector Development Fund, aimed at catalyzing growth and ensuring Singapore’s fintech ecosystem remains at the forefront of global financial innovation. This substantial allocation is poised to accelerate technological adoption, supporting fintech startups and established firms in navigating the complexities of digital transformation. With the global fintech market projected to reach $332.5 billion by 2028, this investment is timely and strategic.

Moreover, the commitment of S$3 billion to the Research, Innovation, and Enterprise 2025 (RIE2025) plan underscores the importance placed on research and development within the fintech space. This initiative is expected to fuel advancements across national priorities, including sustainability and the digital economy, providing a solid foundation for fintech innovation to flourish.

Empowering Talent and Innovation

A significant highlight of Budget 2024 is the focus on talent development, notably through the expansion of the SkillsFuture initiative. This move is instrumental in upskilling the workforce to meet the fintech industry’s evolving demands. By facilitating career advancements and transitions, the initiative ensures that professionals are equipped with the requisite digital competencies, thereby fostering a dynamic and resilient fintech ecosystem.

Startup Support: Enhanced Financing and the PACT Programme

For fintech startups looking to leverage government support for growth, the budget introduces several grants and financial incentives, including the enhanced Enterprise Financing Scheme (EFS). The EFS has been updated to better support operational cash flow needs, with the maximum loan quantum raised to S$500,000. This adjustment is particularly beneficial for fintech companies aiming to expand their market reach or enhance product development. However, it is important for startups to ensure they meet the criteria for SMEs to qualify for this support.

Additionally, the enhancement of the PACT Programme for SMEs and Startups is a strategic move designed to directly confront and mitigate the hurdles small and medium enterprises (SMEs) and startups face in today’s competitive marketplace. This segment of the economy often struggles to access the same opportunities and resources as larger corporations, which can stifle innovation and growth. By fostering partnerships between large corporations and smaller firms, the PACT Programme creates a collaborative environment where innovation can thrive, ensuring that growth is not just a possibility but a tangible outcome.

Challenges and Opportunities Ahead

While the budget lays a promising groundwork for the fintech sector, the true test lies in its execution. The effectiveness of these initiatives in driving innovation and growth within the fintech ecosystem will depend on their accessibility and the agility of startups and established firms in adapting to the evolving landscape.

Singapore Budget 2024 represents a strategic pivot towards a more robust and innovative fintech ecosystem. The emphasis on skills development, coupled with financial support for startups, creates a conducive environment for fintech innovations to flourish. However, navigating the competitive and regulatory terrain will require foresight and adaptability from fintech firms.

As someone closely watching the fintech space, I believe Budget 2024 presents a unique opportunity for startups to redefine the financial landscape of Singapore. The government’s commitment to fostering a robust digital economy is commendable. However, the success of these initiatives will hinge on their execution and the sector’s ability to adapt to new technologies and regulations. The future for fintech startups in Singapore looks bright with the unveiling of Budget 2024. The government’s strategic support sets the stage for these businesses to drive innovation and contribute significantly to Singapore’s economy.

Disclaimer: The views and opinions expressed in this article are solely those of the author and do not reflect the official policy or position of the National University of Singapore (NUS) or the NUS FinTech Lab.

Navigating the IPO landscape: Insights into Southeast Asia trends and Singapore’s tech appeal

Summary

Singapore, renowned for its business-friendly environment, faces an enigma: its IPO market trails behind global and regional rivals despite its status as a premier business hub. This article delves into the reasons for leading local startups like Grab and Sea Limited to choose foreign exchanges over the SGX, contrasts SGX with other Southeast Asian stock markets, and evaluates solutions to reinvigorate Singapore’s IPO landscape.

Ever since Singtel’s listing in 1993, the Singapore Exchange (SGX) had enjoyed the best market vibrancy and the highest trading volumes in Southeast Asia for 2 decades. Things went downhill after the infamous Penny Stock Crash in 2013 whereby the three penny stocks Blumont, Asiasons and LionGold suffered a colonial capitalisation loss in just a few days. Liquidity dried up, and the SGX became an “incredibly shrinking” market, as described by Bloomberg.

Despite Singapore’s stable political environment and favourable business atmosphere, SGX hasn’t attracted as many companies for listing as might be expected. In 2024 thus far, only one company has been listed on SGX: Singapore Institute of Advanced Medicine Holdings, a cancer-treatment provider. In 2023, SGX only saw six IPO deals, a decline from 11 deals in 2019. Surprisingly, even prominent domestic tech unicorns like Sea Limited, Grab and Razer have chosen to list on NYSE, NASDAQ and HKEX instead of SGX. 

Here comes the million dollar question for Singapore: Is it attractive enough to attract tech companies for listing, compared to its Southeast Asian neighbours? How can Singapore create a more dynamic and hospitable market for these innovators?

What is an IPO?

IPO, or an Initial Public Offering (IPO), is a process whereby a privately-owned company sells shares of its stock for the first time to the public by listing them on a stock exchange. Through an IPO, the company can tap into a larger pool of capital to fund ambitious growth and expansion plans. 

Is SGX still attractive for tech firms?

Many of these companies opted to list on exchanges outside Singapore to gain greater exposure to critical target markets as part of their expansion strategies, tap into a more extensive and varied investor base, or enhance liquidity and status. 

US capital markets, in particular, are known to be more sophisticated and liquid with higher transaction volumes, therefore more supportive of tech start-ups’ listings than the low liquidity and low valuation stock market in Singapore. Additionally, SGX investors tend to be more risk averse, due to the typical Singaporean culture of seeking stability and the lack of proper investment education. Coupled with the fact that tech investments are inherently riskier, tech firms may find a narrower investor base in Singapore compared to other nations. 

The diversity of industries among the companies listed on SGX is quite limited too, primarily consisting of asset-heavy companies. Notably, there is only 1 small video game art studio, Winking Studio, listed. The absence of listed companies in the Internet, software and communications sector may render SGX less attractive to tech and AI companies, given “companies prefer to list on a market with investors that know the firms and industry well to better support their growth strategies.” (Tay Hwee Ling, disruptive events advisory leader for Deloitte South-east Asia and Singapore)

An IPO at a historically well-established exchange is also often perceived as an accomplishment and success milestone. For instance, regarding Grab’s listing on the NYSE, chief executive of Vertex Holdings (Grab’s first institutional investor) Mr Chua Kee Lock noted that the move sends an important signal to investors and confirms Southeast Asia’s potential as a viable and attractive market capable of supporting global-scale winners.

IPO Scene in Southeast Asia

A 2024 Deloitte report suggests that nearby countries like Indonesia, Malaysia and Thailand experienced a more robust IPO landscape compared to Singapore. This phenomenon is particularly interesting, as it once again challenges the intuitive correlation between IPO deal volume and conduciveness of the business and political environment. 

It is worth noting that these countries are developing countries currently experiencing transformative stages of economic growth and development. Coupled with the fact that they are also larger than Singapore, both in terms of population and land area, it is natural for larger scale business activities to take place over there. With a staggering majority of listed companies in Southeast Asia being local, these factors offer an explanation to the recent high listing figures in neighbouring bourses.

Also, the majority of the investors for the Southeast Asian stock market are locals. For developing countries, there has been a consistent increase in financial literacy as well as prominent technological advancements that make investments more accessible, thereby contributing to an expanding local investor base. In contrast, these metrics have remained relatively stable for Singapore.

The energy and consumer industries are highlights of the region’s listing activities. For example, the IPOs in Indonesia were led by listings from the renewable energy and metals and minerals sector, with five out of ten largest IPO deals in 2023 from this area. With growth in its energy and resources industry and the government’s determination to position Indonesia as a global hub in the electric vehicles supply chain, we can anticipate more green energy technology related IPO deals to come soon. Thailand and Malaysia similarly have strong IPO deals in the consumer sector, thanks to their growing affluent middle class. 

How can SGX do better?

Efforts have been made so far to improve SGX’s appeal. This includes investments by Government-backed Anchor Fund @ 65 and Growth IPO Fund in multiple companies since 2022 and their close collaboration with portfolio firms to prepare these partner companies for IPO. It complements the Monetary Authority of Singapore’s (MAS) Grant for Equity Market Singapore (GEMS) scheme, which aims to help defray listing costs and increase research coverage of SGX-listed stocks. To broaden market access, there has also been ongoing collaboration with Thailand’s stock exchange on depository receipt listings.

Moving forward, additional incentives can be considered. For instance, Mr Masu Menon, OCBC Bank’s managing director of investment strategy, proposed allowing sovereign money and pension, like funds from the Central Provident Fund (CPF), to invest in the stock market. This move could boost investors’ confidence and enhance SGX’s liquidity. However, Mr Robson Lee, a partner for Kennedys Legal Solutions, cautioned that while the solution might provide a short-term boost, it might not be a sustainable solution for revitalising the local stock market. He pointed out that the CPF primarily serves as a savings plan for crucial medical and retirement needs, and corporate failures could adversely affect numerous CPF investors.

Conclusion

The journey to reviving Singapore’s previous IPO glory back in the 1990s is definitely an arduous yet crucial task to be tackled together by the government, financial institutions, venture capitals and promising entrepreneurs. As Singapore embarks on this voyage, continuous dialogue, adaptive policies, and a shared vision will be essential in overcoming challenges and seizing new opportunities in the evolving financial ecosystem. Together, we can not only reclaim past successes but also propel Singapore to new heights on the global IPO stage!

Data Privacy in 2024: Balancing Innovation and Personal Security

Summary

Discover how Singapore is combating the rise of deepfakes and enhancing digital trust through rigorous verification processes and innovative AI technologies. This article explores the balance between privacy and innovation, highlighting key initiatives and global perspectives on safeguarding our digital future.

 

Imagine you’re seeking online financial advice and you’re greeted by what appears to be your bank’s virtual assistant, offering personalized investment opportunities. With the rise of deepfakes, you would likely be concerned about the authenticity of such interactions. Recognizing these challenges, Singapore has taken proactive steps to strengthen the trustworthiness of its digital landscape.

Amidst these concerns, digital platforms in Singapore, including the widely used Singpass, use rigorous verification processes. These efforts, bolstered by the strategic guidance of the National AI Strategy (NAIS) 2.0, aim to meticulously authenticate digital entities and effectively shield users from the potential deceits of advanced scams. While these measures underscore a commitment to safeguarding personal security in the digital domain, it also poses a question: Are these stringent verification processes a net benefit, enhancing user trust and security, or do they risk complicating user experiences, potentially breeding frustration over their complexity?

The emergence of deepfakes, highlighted by the recent incident involving a video of Prime Minister Lee ‘promoting’ Crypto investment, poses a new set of challenges. These AI-generated forgeries are not just a threat to individual privacy, but also undermine our trust in digital content. The potential for misuse of deepfakes in spreading misinformation and violating personal privacy makes it imperative for us to develop countermeasures. Professor Jungpil Hahn, director of NUS Fintech Lab, says that “a two-pronged approach must be taken by combining technical and regulatory measures” in regards to deepfake videos.

In Singapore, companies are solving data privacy issues while balancing AI tech innovation. A notable example is Silent Eight, a Singapore-based startup specializing in AI-driven solutions for anti-money laundering (AML). Silent Eight’s technology demonstrates a harmonious balance between advanced AI capabilities and adherence to global data protection regulations. By utilizing sophisticated algorithms, Silent Eight scrutinizes and identifies potential threats in financial transactions, significantly enhancing AML efforts. Their success story shows Singapore’s fintech industry’s commitment to maintaining the highest standards of data privacy while embracing the transformative power of AI. Additionally, Singapore is proactively addressing these challenges by establishing the Centre for Advanced Technologies in Online Safety (CATOS). This initiative aims to enhance Singapore’s capabilities in detecting deepfakes and combating online misinformation.

Navigating legislative challenges across the globe is a journey filled with complexities. The U.S.’s California Consumer Privacy Act (CCPA) empowers individuals by allowing greater control over their personal data. This law enables people to understand what personal data is collected, request data deletion, and opt-out of its sale. Such measures are crucial steps in addressing the concerns of privacy in the age of AI-driven decision-making. A comprehensive global AI governance strategy requires a deep understanding of these diverse perspectives and an adaptable approach that can cater to the specific needs and values of different societies.

Amidst these challenges, the growth of privacy-enhancing technologies (PETs) offers a glimmer of hope. Techniques like federated learning and differential privacy represent a promising path to harnessing AI’s benefits while protecting privacy. The rise of PETs signals a shift towards more privacy-conscious AI development. I believe that PETs are crucial for building a future where technology and privacy can coexist.

As we navigate through 2024, the balance between AI innovation and data privacy is a critical issue that requires a multi-faceted approach. As Simon Chesterman, NUS Law Vice Provost (Educational Innovation), mentioned, ‘If synthetic content ends up flooding the Internet, the consequence may not be that people believe the lies, but that they cease to believe anything at all.’ This highlights the risks synthetic content poses, from spreading misinformation to eroding public trust. Singapore’s approach, guided by forward-thinking regulations and collaboration between policy makers, regulators, fintech firms, and academia, serves as a model for fostering an environment where innovation and privacy thrive together. 

In our digital era, prioritizing privacy-friendly services and adopting practices like multi-factor authentication are essential in safeguarding our digital identity without compromising privacy. Additionally, choosing privacy-friendly services sends a clear message about the importance of privacy standards, encouraging more platforms to adopt these practices. Ultimately, our actions today determine the privacy landscape of tomorrow. Embracing privacy-enhancing technologies and advocating for services that respect user privacy are essential in creating a digital future that upholds individual rights and fosters trust.

Disclaimer: The views and opinions expressed in this article are solely those of the author and do not reflect the official policy or position of the National University of Singapore (NUS) or the NUS FinTech Lab.

Harmonising with NFTs: Music’s Web3 Future?

Summary

Ever wonder how our newest Web3 technologies could value-add to, or even transform, the music industry? Read on to discover how non-fungible tokens (NFTs) and blockchain technology could help reinforce music copyrights, enhance fan reward schemes, and improve identification techniques to reduce concert ticket scalping.

 

Have you ever pondered about the difference between Taylor Swift’s 2013 release of the 1989 album, and 1989 (Taylor’s version) that was out ten years later? Her project to re-record her older albums dated back in 2021, when she switched labels after her 13-year contract with Big Machine Records expired in 2018. However, the Big Machine contract, like numerous other artiste arrangements, proclaimed the label’s ownership over the recordings of her first six albums. This meant Swift had limited agency over the rights and revenue streams from her own music, and re-recording her older albums after leaving could help her claim full ownership over these copyrights.

Unfortunately, some passionate musicians enter the scene without being fully aware of the legal and financial complications in the industry. Or even if they are, the power dynamics between labels and artists meant that most contracts are in favour of record companies and music agents. This makes them vulnerable to exploitations by unfavourable contract terms, especially when it comes to copyrights. 

Apart from copyright issues, concert ticket scalping has also stirred worry from fans for years – just look at the headlines on Carousell scams for Taylor’s Eras Tour tickets recently! Can our newest Web3 technologies, blockchain and NFTs, help improve these luring problems in the music industry? 

NFTs in Music Copyrights 

Non-fungible tokens, or NFTs, are unique, non-replicable digital assets that represent proofs of ownership over items that are mostly scarce, rare, and transferable, like digital art, music, video-game and metaverse collectibles, and even memes. These tokens are typically built on blockchain platforms – decentralised digital ledger systems for recording transactions across computer networks – like Ethereum and Flow

Music copyrights generate royalties based on how often a song was played on various platforms or used for other productions. Under a 70/30 revenue split, 70% of this revenue is distributed to rights holders like publishers, songwriters, artists and record labels, and 30% to Spotify. 

Under a traditional recording contract, the label gives artists cash advances to record their albums, but in return claims part of their music’s copyrights to take a share of royalty revenues. How much of that 70% of Spotify streaming revenue artists could get depends on how big of the pie their labels take – on average, artists could only earn $0.004 per Spotify stream, limiting their autonomy over their own music. 

With NFT innovations, the artist previously receiving $4000 with a million Spotify streams ($0.004 x 1 million) could earn the same amount if there were 100 purchases for his music NFT priced at $40! Musicians retain ownership of the music copyright, which means they could fully decide where their music is and how their music is listened to. All they have to give up is a share of royalties, which is fractionalized as NFT for holders to receive regular payouts proportional to their share of rights to their crypto wallets whenever the song is streamed or used. This way, artists could tap into fan funding through sales of NFT copyrights without the need to compromise on their music ownership and withstand unfavaourable royalty revenue splits with record labels. It is also much less resource-intensive and time-consuming than re-recording music works, yet achieving the same goal of safeguarding artists’ copyrights.

Moreover, these music copyright NFTs are easily transferable, enabling collectors to trade them on company websites or NFT marketplaces like Opensea. This adds liquidity to the music NFT market to create a more dynamic ecosystem for music distribution and ownership.

Companies like Royal and Anotherblock have emerged, tokenizing royalties derived from the streaming by songs’ master recordings. Collaborating with artists like The Weeknd, R3hab, The Chainsmokers and Rihanna, these platforms not only facilitate closer connections between musicians and fans, but also help democratise music by shifting music ownership from large companies to individual artists. 

NFT Fan Rewards & Concert Tickets

What’s even better about NFTs is their malleability to fit other products launched by artists, like exclusive merchandise and virtual experiences, for fans to own, use and trade. This application could come in handy for artist teams to craft innovative fan rewards and engagement campaigns to help attract new fans and enhance die hard fans’ loyalty. With NFT token gating, which grants access to specific content for owners of particular NFTs, these rewards can also be made exclusive to those who are active in NFT royalty campaigns, creating a circular ecosystem between both NFT applications. 

NFT concert tickets offer something more extraordinary than being a creative gimmick – they could even help greatly reduce scalping and fraud in ticket sales! Even if scalpers make “copycat” tickets with the same names and images, it’s impossible for them to fabricate the unique token verified backend on blockchain. With the transparency of blockchain records, one can just check the provenance of the attached NFT token to verify the legitimacy of the concert tickets before making a purchase in secondary markets. Even Coachella has levelled up its game to launch NFT-backed lifetime passes!

Traditional vs NFT Tickets

No Perfect Solution

We have witnessed the global hype surrounding NFTs, but scepticism also looms large. Copyright laws specific to NFTs and the metaverse space are not well-defined, making legal loopholes prominent – particularly threats of misuse and copyright infringement of NFT owners’ intellectual property. This requires collaborative efforts from regulatory bodies to devise a coherent set of legal guidelines in the coming years. 

Scams are prominent in the NFT world too, but security measures for NFTs are still under development. Doing thorough research and verifying the authenticity of projects before investing may help, but it will inevitably jeopardise support for NFTs and undermine fan campaigns. With the prominent development of machine learning and artificial intelligence, we could foresee AI-powered security detecting and monitoring tools being helpful in filling these security gaps.

While it may not be the most opportune time for artists to implement NFT-powered schemes right now, its underlying blockchain technology has the potential to create impact at a larger scale. There is surely much potential, albeit challenges, in Web3 technologies to add value to the music industry in the near future.

References Links: 

https://theridge.sg/2023/12/19/swiftonomics-the-economics-behind-the-eras-tour/

https://www.straitstimes.com/singapore/at-least-960-in-singapore-lost-over-538k-in-10-weeks-to-taylor-swift-concert-ticket-scams

https://papers.ssrn.com/sol3/papers.cfm?abstract_id=4640796

https://michigan.law.umich.edu/news/5qs-perzanowski-explores-issues-digital-ownership-and-failed-potential-blockchain

https://cointelegraph.com/learn/a-beginners-guide-on-the-legal-risks-and-issues-around-nfts

CBDCs: Pioneering the Future of Banking

Summary

Explore the future of secure, efficient digital transactions as MAS launches its 2024 CBDC pilot. Discover how this initiative aims to enhance banking, foster financial inclusion, and transform business operations, setting Singapore at the forefront of digital finance while navigating potential challenges in the traditional banking landscape.

Imagine a future where secure, swift, and efficient digital transactions are the norm. The Monetary Authority of Singapore (MAS) is making this a reality with its 2024 Central Bank Digital Currency (CBDC) pilot, which entails the settlement of retail payments between commercial banks using “live” wholesale CBDC. Ravi Menon, Managing Director of MAS, emphasized the initiative’s significance at the Singapore FinTech Festival 2023, highlighting ‘MAS’s commitment to pushing the boundaries of financial innovation‘​​. This pioneering step, primarily focusing on enhancing domestic banking, could lay the groundwork for future transformations in how we manage both local and international finances.

What is CBDC?

A Central Bank Digital Currency (CBDC) is the digital equivalent of a country’s currency, backed and regulated by the central bank, ensuring secure and efficient transactions. CBDCs are of three types:

  1. Retail CBDCs: For the public, facilitating daily transactions.
  2. Wholesale CBDCs: For financial institutions, handling large transactions.
  3. Hybrid CBDCs: Merging both types, ideal for digital wallet-centric economies like Singapore.

Singapore’s blend of digital wallet usage and tech-savvy population makes hybrid CBDC more suitable. This model promises to mesh with existing digital payments effortlessly, bolstering transaction speed and broadening financial access for all, from everyday users to big institutions.

Impact on Individuals

The transition to a CBDC-dominated system marks a significant shift for Singaporeans, promising more stable and secure financial experiences, backed by the central bank’s regulatory framework. 

CBDCs aim to bridge the financial inclusion gap by facilitating transactions without traditional bank accounts, particularly benefiting the underbanked and fostering greater economic participation and trust in the banking system. For instance, the introduction of eNaira in 2021 aimed to enhance financial inclusion in a country where a significant portion of the population lacks basic financial services, potentially enabling up to 90% of the Nigerian population to use eNaira. However, with 98% of the adult population in Singapore already account holders, the direct impact on financial inclusion might be less significant. 

CBDCs could also introduce competition in payment systems, potentially lowering costs and encouraging innovation. Professor Rajan from the Lee Kuan Yew School of Public Policy notes that CBDCs are anticipated to enhance the effectiveness of payment systems, given that the costs associated with processing cash payments can be notably substantial. Additionally, it serves as a robust framework for payment service providers to settle transactions efficiently. In scenarios where digital payments face challenges, such as cyberattacks or power outages, CBDCs is an alternative backup system, maintaining transaction continuity with heightened cybersecurity measures. 

Revolutionising Business Operations

CBDCs can lead to a transformative shift in business operations, especially benefiting SMEs by enhancing transactional efficiency. For instance, SMEs could grapple with cash flow challenges due to delayed payments and high transaction costs. With CBDCs, these issues could be significantly mitigated, as transactions would be faster and more cost-effective. Thus, SMEs can reallocate resources more effectively, streamline their operations, and respond more rapidly to market demands.

Furthermore, businesses can leverage this technology to develop services and products that cater to a broader demographic, including those underserved by traditional banks. This approach not only taps into a new customer base but also promotes economic inclusivity. For example, companies could create platforms that facilitate microloans or savings programs for individuals who lack access to conventional banking services. By doing so, they not only fill a vital market gap but also contribute to the overall economic empowerment of underbanked communities.

However, CBDCs also pose challenges to traditional banking, potentially reducing deposits as individuals and businesses might prefer holding CBDCs directly with the central bank.This shift could drastically reduce banks’ capacity to lend, possibly even precipitating bank runs if confidence in traditional banks decreases. While CBDCs’ security and central bank backing may boost user trust and mitigate bank run risks, reduced bank deposits could significantly reduce lending, affecting SMEs reliant on smaller banks for credit. These institutions might face a disproportionately higher impact than larger banks due to their more limited access to alternative funding sources.

As Singapore approaches the CBDC pilot, it’s crucial to stay informed, adaptable, and ready to embrace the associated risks while optimizing the benefits. Though challenges like potential impacts on traditional banking systems and security concerns exist, they can be managed through careful planning, regulation, and technological innovation. This initiative promises a more inclusive, efficient banking system and a transformative shift for businesses. By proactively addressing challenges and leveraging the opportunities that CBDCs present, we can confidently move forward, ensuring a resilient financial landscape that thrives in this digital era.

Disclaimer: The views and opinions expressed in this article are solely those of the author and do not reflect the official policy or position of the National University of Singapore (NUS) or the NUS FinTech Lab.

Enhancing Consumer Protection: Singapore’s Crypto Regulatory Measures

Summary

Despite its reputation as a global financial hub, Singapore’s cryptocurrency market faces a significant regulatory shift. This article explores why MAS’s new regulations aim to protect consumers, the unique position of Singapore’s crypto landscape compared to Hong Kong and the UK, and the potential long-term impacts on innovation and market stability.

The intensification of cryptocurrency regulations by the Monetary Authority of Singapore (MAS) in 2023 marks a significant shift in the financial landscape, raising key considerations for the public: Why should this matter to them? Guided by Ravi Menon, MAS’s Managing Director, under the principle “Yes to Digital Asset Innovation, No to Cryptocurrency Speculation,” this regulatory shift is aimed at protecting consumers from industry risks, such as bankruptcies and unethical practices, to create a safer, more transparent trading environment. By prioritizing consumer protection, these regulations not only reduce risks but also aim to enhance the financial ecosystem’s stability, addressing concerns for anyone involved or interested in the cryptocurrency market.

The Pre-Regulatory Crypto Environment in Singapore

Before regulation, research by Henley & Partners rated Singapore as the top global crypto hub, with a score of 50.2 out of 60, a status attributed to the government’s forward-looking stance towards emerging technologies, including cryptocurrencies and blockchain. The MAS has been exploring blockchain and distributed ledger technology for financial transactions since 2016. With the Payment Services Act 2019, Singapore focused on consumer protection and anti-money laundering while providing a stable framework for cryptocurrency entities. This progressive environment, contrasted with more restrictive stances in other Asian countries, positioned Singapore as an attractive and innovative center for digital finance. 

MAS’s Regulatory Strategy: Reasons and Immediate Impacts

In July 2023, the MAS announced regulations for digital asset firms to ensure the security of customers’ funds, such as requiring firms to segregate customer assets and hold them under a statutory trust. This move was part of MAS’s commitment to “mitigate the risk of loss or misuse of customers’ assets,” enhancing customer fund security.

Source: MAS infographic

In November 2023, MAS further enhanced its strategy by prohibiting crypto entities from offering financing, margin transactions, or trading incentives, and restricting locally issued credit card payments. This move was primarily aimed at curbing speculative trading among retail customers. 

Reflecting on the importance of these regulations, Ms. Ho Hern Shin, MAS’ Deputy Managing Director (Financial Supervision), emphasized, “DPT service providers have the obligation to safeguard the interests of consumers who interact with their platforms and use their services. While these business conduct and consumer access measures can help meet this objective, they cannot insulate customers from losses associated with the inherently speculative and highly risky nature of cryptocurrency trading. We urge consumers to remain vigilant and exercise utmost caution when dealing in DPT services, and to not deal with unregulated entities, including those based overseas”. These steps indicate MAS’s comprehensive approach towards consumer protection, covering aspects of business conduct, technology risks, and consumer access​​​​​.

Long-Term Effects: Shaping the Future of Singapore’s Crypto Market

The long-term implications of these regulations are significant. By creating a more secure and transparent trading environment, MAS aims to reduce market volatility and increase investor confidence. This could lead to a more mature crypto market in Singapore, attracting institutional investors and encouraging fintech innovation. Additionally, these regulations may set a precedent for other nations, influencing global cryptocurrency policies and practices. A well-regulated market could also deter illicit activities and foster more responsible investment behaviors, contributing to the overall stability of the global financial system.

Comparison against Hong Kong and UK: Singapore’s Unique Position

Financial Center

Regulatory Authority

Regulatory Approach

Singapore

Monetary Authority of Singapore (MAS)

Structured licensing under Payment Services Act and Securities and Futures Act, updated AML controls, mandatory licensing for all crypto service providers.

Hong Kong

Multiple authorities including Hong Kong Monetary Authority, Securities and Futures Commission, the Insurance Authority (IA) and the Mandatory Provident Fund Schemes Authority (MPFA)

Guidance rather than direct regulation, varied authority oversight, ongoing consultations for new laws that might restrict crypto services to professional investors.

UK

Financial Conduct Authority (FCA)

Prohibits the sale, marketing, and distribution of cryptocurrency-based investment products to retail customers; implements stringent identity verification requirements for crypto transactions (KYC).

 

Singapore’s proactive and balanced regulatory stance contrasts with other financial centers. Unlike Hong Kong, which aims for a balanced approach between fostering innovation and protecting investors in its crypto regulation, Singapore has adopted a proactive stance. When compared with the UK, known for its stringent regulatory measures, Singapore’s approach appears to strike a balance, aiming to protect investors without stifling innovation. This strategic approach not only fortifies Singapore’s market but also sets a potential model for global crypto regulation. 

The MAS’s 2023 regulatory adjustments represent a significant advancement in safeguarding Singapore’s cryptocurrency market. As we move forward, I anticipate that MAS will continue refining its regulatory framework to align with the rapid advancements in Decentralized Finance (DeFi) and Non-Fungible Tokens (NFTs). This strategic adaptability is essential to ensure that investor protection evolves alongside technological innovation, reinforcing Singapore’s position as a leading, adaptable financial hub in the face of digital transformation.

Disclaimer: The views and opinions expressed in this article are solely those of the author and do not reflect the official policy or position of the National University of Singapore (NUS) or the NUS FinTech Lab.

To attract VCs’ attention, should startups go with crowdfunding or angel investing?

Roughly a decade ago, there was a big shake-up to the startup world. Entrepreneurs looking to fund their latest business venture no longer had to seek seed capital from traditional sources such as angel investors or wealthy individuals. Instead, a markedly different financing option was now trending: crowdfunding.

By posting their projects on Kickstarter, Indiegogo and other online platforms, entrepreneurs could elicit small amounts of capital from large numbers of people to raise sufficient capital to launch their ventures. Crowdfunding offers multiple benefits over angel financing: access to a bigger pool of investors, the ability to retain autonomy over business matters, and an opportunity to test product marketability, just to name a few. “It also has a much lower entry barrier,” says Jungpil Hahn, a professor at NUS Computing whose studies open innovation.

By virtue of these factors, projects that might not have otherwise gotten the attention of angel investors managed to garner sufficient interest on the Internet and were successfully launched. For instance, some of Kickstarter’s most well-known campaigns include a smartwatch called Pebble that garnered $20 million in crowdfunding, hitting its $500,000 goal in mere minutes; a cooler box with Bluetooth speakers and a built-in blender that received over $13 million in backing; and a card game about exploding kittens that drew nearly 220,000 funders — making it the most-backed project in Kickstarter history.

“The trouble is, you see a lot of these very successful high-profile cases on crowdfunding websites, but you very rarely see those actually mature from the garage and go out and incorporate into legitimate companies, that then grow into the next unicorn,” says Hahn. The startup behind ‘The Coolest Cooler’, for instance, ran out of money five years after it first launched.

In most instances, the natural trajectory of a startup that has secured initial funding is to develop a product and advance its business models, before seeking larger amounts of money from venture capitalists (VCs) — investors who provide funds in exchange for an equity stake or shares in a company’s profits — to grow further. “That’s the next milestone threshold,” explains Hahn.

But as crowdfunding began to grow in popularity, a question intrigued him and his collaborators Keongtae Kim at the Chinese University of Hong Kong and Sunghan Ryu at Shanghai Jiao Tong University: “We wondered how crowdfunding might influence subsequent VC investments in the later stages of a startup’s financing lifecycle,” says Hahn.

“Basically, how would we help an entrepreneur answer this question: ‘Should I go for angel investing or should I put my project on a crowdfunding platform? Which one would yield me a higher chance of getting subsequent VC funding?’” he says.

An easy route in, but a harder one up

To figure out the answer, the three researchers gathered data on 283 technology-related startups that were successfully crowdfunded on Kickstarter between 2011 and 2013. They then used Crunchbase, a database that provides information on public and private companies, to construct a comparable sample of 708 angel-financed startups from the same period.

“We tried to match the data to get very similar companies in terms of what they offer, the composition of their founding and management team, geographical location, and so on,” Hahn explains. “It’s so we can have a fair comparison about who is more or less likely to attain the next step of fundraising through VC funding.”

What he and his collaborators found was discouraging for crowdfunded startups — on average, they were 38.9% less likely to receive follow-on VC investments compared with angel-financed startups. Additionally, the effect was more pronounced when firms were based outside of startup hubs like Boston, New York, and San Francisco.

Of the findings, which were published in the journal MIS Quarterly in September, Hahn says: “You might get early success with crowdfunding, but it might hamper you in the long run with regard to subsequent venture capital, at least in the current startup financing ecosystem.”

He believes it’s because when a startup is crowdfunded, it somehow signals to venture capitalists that it’s of a lower-quality than an angel-invested one, even though that may not necessarily be the case. “Startups that already have angel investing usually possess the properties VCs are interested in, so VCs are more familiar with and confident in evaluating such startups,” explains Hahn.

“But I think that’s going to change over time and VCs will learn to adapt as they have more opportunities to evaluate crowdfunded firms,” he adds.

Until then, Hahn has this advice to offer entrepreneurs: “To succeed in this game, if you go with crowdfunding, then you want to make sure that you produce the right signals to overcome this challenge and supplement some of the things that angel invested firms might outperform you in — for example, having a strong management team or being affiliated with good advice networks. This will help increase your likelihood of getting VC funding.”

Same signal, different interpretation

Interestingly, Hahn and his collaborators found the converse to be true when it came to corporate VCs (CVCs): they appeared to favour crowdfunded startups over angel-invested ones. Unlike independent venture capitalists (IVCs), CVCs are usually established corporations that invest in startups “mostly for strategic synergies,” explains Hahn. “They have a mandate to identify products or technologies that will complement the current ones their parent companies have.”

Because CVCs have such a goal in mind, they’re more likely to pay attention to how viable a startup’s product is, says Hahn. “If you already have something that has achieved product-market fit, as is usually the case with crowdfunded startups, it provides a much easier sell to CVCs. But with angel investing, the product specificity or refinement is much less and it’s more about saying, ‘Oh, you have a good team that receives good advice, so everything will be good.’”

“CVCs have a different kind of interpretation scheme compared with investment venture capitalists,” he says. “They respond differently to quality signals from crowdfunding and angel investing because their investment objectives and strategies are quite different.”

At the end of the day, entrepreneurs need to carefully weigh the pros and cons when selecting which early-stage funding source to go with as they’re starting out, says Hahn. Crowdfunding allows one to observe potential market demand, attract early adopters, and garner feedback to improve the product being developed — which can be crucial to a startup’s commercial and technical success. Thus, crowdfunding success can serve as a quality signal to CVCs. However, corporate venture capitalists comprise the minority of later-stage investors, and their funding often tends to be more volatile compared with IVCs.

So if a startup requires a series of equity financing rounds, specifically from IVCs for rapid growth, then pursuing angel investing would be the better choice, says Hahn.

In the future, he hopes to explore other aspects of the signalling-investment relationship. “One thing that I’m really interested in is how evaluations change over time, sort of a longitudinal study,” explains Hahn. “If you want to get funding, you often have to include the buzzword of the day — five years ago, it was blockchain; today, it’s generative AI. But nobody really fully understands these things.”

“So in that context where the ecosystem has very little information on such emerging technologies, how do signals work? How do these evaluation schemes change with time?” he asks. “I’m very interested in studying that.”

Why did MAS impose additional regulatory capital requirements on DBS?

Summary:

In May 2023, MAS ordered DBS to set aside additional regulatory capital, in response to disruptions to the lender’s digital banking and ATM services. This was not the first time authorities had punished DBS by asking it to set aside regulatory capital and neither is DBS the only bank in Singapore that has been asked to do so. In this article, we explain what regulatory capital really is, and why MAS has been asking banks to set aside more of it in response to things like service outages. 

Why did MAS impose additional regulatory capital requirements on DBS?

Regulatory capital is a word many at DBS bank are probably hearing a lot of of late. 

Authorities in Singapore ordered DBS to set aside around 670 million dollars in regulatory capital after the bank’s digital banking and ATM services were down for the third time in 18 months. 

In addition to the 930 million in regulatory capital the bank was previously asked to put away in February 2022 for a widespread outage of digital banking services then, this brought the total additional capital requirement the company must set aside to 1.6 billion dollars. 

DBS, however, is not alone. 

The lender OCBC was slapped with an additional 330 million in capital requirements in May 2022 for its deficient response to a wave of spoofed SMS phishing scams. 

But what exactly is regulatory capital, why is MAS asking banks to set aside more in response to supposed deficiencies, and what does it mean for banks, the financial industry, and consumers? 

What is regulatory capital?

Financial institutions, and banks in particular, face a lot more scrutiny from regulators than say a business like a banana stand – and with good reason. If a bank were to run out of cash, lose money, or otherwise run into trouble, depending on the size of the bank, millions might be affected. This includes retirees who might lose their life savings, as well as small businesses that might rely on the bank for their daily operations. 

Thus, regulators often require banks to set aside cash for the rainy day – what is known as capital requirements. 

So say a bank has 10 billion dollars, it might be required to stow away 1.5 or 2 billion of those dollars. In the event the bank makes a bunch of bad loans, or say loses money by making an unwise investment decision, the money set aside acts as a buffer to absorb such losses and ensures that the bank will still remain solvent. 

In the absence of laws, banks might choose to maximise returns to shareholders and lend or invest as much money as possible, which may place the bank in a tricky spot should things head south. 

Hence, regulators step in to enforce such capital requirements, to ensure the stability of vital financial institutions like banks, a key mandate for them apart from things like the protection of consumers and the prevention of financial crimes. 

There are a couple of capital requirements that banks are subject to – one very common type requires banks to set aside a certain amount of “high-quality, full loss-absorbing capital”, which often means capital that does not result in any repayment or distribution obligations, in relation to “risk-weighted assets”, assets valued with their risk taken into account, at a particular ratio. 

Influential here are the Basel Accords, international banking standards, which, among other things, establish guidelines for bank’s capital adequacy. 

By upping capital requirements in response to bank’s failures, the MAS has creatively made use of what is, on its face, a safeguard to protect consumers and account holders, and made it a tool in its toolkit of punitive measures that can be imposed on banks here for missteps. 

In DBS’s case, MAS required it to set aside 1.8x its risk-weighted assets in May 2023, up from 1.5x previously. 

Being forced to sit on more of its capital, which can otherwise be deployed to generate profits or enrich investors with dividends, will hurt banks — potentially making them less profitable and less desirable to shareholders.

But why? 

In the increasingly cashless world we live in, mobile transactions are king. People use payment apps everywhere, from mom-and-pop stores to luxury retailers. 

When digital banking services are down – this affects not just the consumer who might use digital payment apps to pay at hawker centers, but also the hawkers themselves who might see a decrease in business, and perhaps even food delivery riders who might be forced to get by with lesser deliveries given that the payment on food delivery apps is often linked to digital banking services. 

Digital banking platforms support not just the average consumer, but also people like high-frequency traders and FX traders. Any service outage hurts their rice bowl directly and can have a huge financial impact on them. Punitive action like increasing regulatory capital requirements thus ensures that banks take every step possible to ensure that their digital services are reliable by punishing their failures. 

While in theory consumers can move their money out of a bank should there be frequent service disruptions there, the reality is that there are not that many other options, particularly in Singapore. Moreover, even if a 12-hour or 24-hour service outage is not enough to get customers to flee with their money, it is disruptive enough to consumers, businesses and the economy as a whole that regulators are justified in stepping in to take action, sending a message to all banks that essential financial services need to be continuously delivered to customers at all times with no excuses. 

There does remain the risk that such measures prevent innovation and the upgrading of digital services from banks. After all, every new line of code and every new change made to digital platforms increases the risk of mobile applications malfunctioning, servers crashing, and things going wrong. The threat of not just backlash from customers, but punishments in the form of having to set aside more regulatory capital, might disincentivize change. 

That said – perhaps being deliberate about every new step or new addition may not be the worst thing in the world for banks. Given their sheer importance to the country and our economy at large, banks can’t afford to move fast and break things like say a disruptive start-up. 

Under a microscope 

With digital banking services increasingly becoming the primary banking services that consumers and businesses rely on for both their daily living and their day-to-day operations respectively, regulators both in Singapore and elsewhere, need to keep an eye on banks. 

 

This should involve not just punishments after service outages, but also pre-emptive measures including regular cyber security audits, penetration testing and the provision of guidance to banks that may need some help in becoming ready for the 21st century. 

Meanwhile, time will tell if being asked to set aside additional regulatory capital is sufficient, or if more punitive measures are required to get banks to up their digital game.

Navigating the Fintech Frontier: Unraveling the Challenges Confronting Digital Banks in Singapore

In recent years, #digitalisation has been the talk of the town as financial services firms seek to differentiate themselves and meet evolving customer demands. Traditional financial institutions also find themselves competing with Fintech players that offer full-fledged #digital #banking services. In this article, we would be reviewing the value proposition of digital banks and challenges ahead for them.

Recently, the digital banking industry in Singapore has seen an influx of interest due to the attractive incentives offered by digital banks. Nonetheless, there remains skepticism surrounding the potential profitability of this business model and the adoption rate of digital banking services. Here, we evaluate the value of full digital banks, review associated trends, and examine potential factors that could affect the uptake of digital banking in Singapore. To shed light on the above issues, we will delve into the value proposition of full digital banks in Singapore and examine some potential factors that may affect the adoption rate of digital banks in Singapore.

Background: Context 

In 2020, the Monetary Authority of Singapore (MAS) demonstrated its commitment to making Singapore into a world-leading financial centre by granting 2 digital full bank licences and two digital wholesale bank licences. This opening of the digital banking sector marks an important step in providing customers with increased choice in financial services and lowering the barrier of entry for greater innovation and competition in the financial sector. Unlike traditional banks, digital banks do not have any physical branches thus all banking activities are carried out online. This move is important because it allows customers to access a broader range of banking services, with the potential for increased access to credit, payments, and other services enabled by the growth of digital banking technology. Digital banks can be broken down into 2 primary categories, digital full banks and digital wholesale banks (refer to Figure 1).

Digital full banks are online platforms built from the ground up to compete with traditional retail banks. They deliver the same range of banking services as traditional banks but with a stronger focus on customer experience and digital infrastructure. These banks offer the full spectrum of services, from savings, current accounts, lending and payments for both retail and corporate banking. They are focused on creating an easy-to-use customer experience that is tailored to the digital world.

Digital wholesale banks, on the other hand, do not serve retail customers. Instead, they focus on providing banking services to non-retail customers, such as small and medium-sized businesses (SMEs). They provide services such as commercial lending, trade finance, transaction banking, merchant transactional services, and more. These banks are often part of larger organizations that provide financial services for a wide range of customers, including the business sector. They have become popular for clients who need more complex banking services and look to access these through an online platform.

Type

Digital Full Bank

Digital Wholesale Bank

Target Group

Serves both retail and non-retail customers

Only caters to the SME and other non-retail customers

Notable Digital Banks

  1. GxS Bank (Singtel & Grab)*
  2. MariBank (Sea Limited)*
  3. Trust Bank (Standard Chartered and Fairprice Group)
  1. Anext Bank (Ant Financial)
  2. Green Link Digital Bank (Greenland Financial Holdings, Linklogis Hong Kong & Beijing Co-operative Equity Investment Fund Management)

*Sign-ups are by invitation-only 

Figure 1: Notable Full-fledged Digital Banks in Singapore

As Singapore embraces the rise of digital-only banks to ride the growing wave of digitalisation in the overall economy, we observed great interest from local and global firms when MAS called for applicants.These four awardees were selected from a pool of 14 applicants after a rigorous selection programme. 

Two pioneering super apps from the region, Grab and Sea Limited, the company behind the Shopee e-commerce platform, have recently launched their digital banks in Singapore – GxS and Maribank respectively – marking a major milestone in the region’s shift to a new era of digital banking. Built on the existing trust already found within the company’s expansive consumer bases, it’s no surprise that these heavyweights of the region are starting to expand their reach into financial services. With such a captive audience to leverage off, GxS and Maribank have a clear advantage over competitors in terms of acquiring banking customers from the start. 

A year on, some of these banks have already started to launch their operations and acquire customers aggressively through various marketing strategies. In March of 2023, digital banking services from Maribank launched with an exclusive invitation structure, introducing the newest digital bank in the country two years after the Monetary Authority of Singapore issued four new licenses. Just two months later, GXS extended its array of financial services with the launch of its consumer loan market, driving new excitement and excitement within the digital banking sector.

Why they may be more attractive than banks

With intense competition for acquiring customers, digital banks have been increasingly aggressive in their marketing campaigns. 

Trust Bank, for example, launched by Standard Chartered and Fairprice Group on 1 September 2022, has been especially proactive in its customer acquisition drives. As part of its customer-acquisition strategy, it offers one of the highest interest rates in Singapore at 2.5% p.a. with no minimum account balance requirement. Trust Bank also integrates into the Fairprice Group’s ecosystem, allowing customers to earn rewards on their grocery and food spend when they transact using Trust Bank accounts at NTUC Fairprice, Kopitiam, Cheers and Unity outlets. Over the first month, the bank handed out impressive rewards worth $42 to all new sign-ups, including $35 worth of FairPrice e-voucher, free 1 Kg Superior Fragrant Rice and a Free KopitiamSignature Breakfast Set. This successful marketing gimmick allowed Trust Bank to acquire an impressive 100,000 newly registered customers aged 18 to 90 within 10 days of its launch.

Despite this impressive feat, some are concerned about the sustainability of such a heavily incentivised business model, as Singapore already has a small unbanked population of 2%. It remains to be seen whether digital banks can go beyond offering discounts and rewards if they want to compete with traditional banks. As it stands, there are still several hurdles that digital banks have to overcome before they become a mainstream option.

Figure 2: Trust Bank’s Savings Account

Why people may still prefer traditional banks over digital banks

  • Banks’ Digitalisation Efforts Are Equally Strong

Singapore’s leading banks have made strong efforts to ensure their digital banking offerings remain competitive in the age of digitisation. DBS Bank was recognised as the “World’s Best Bank” of 2022 by Global Finance and has been the subject of digital transformation studies from world-renowned business schools such as Harvard and INSEAD. These established banks boast mobile applications like DBS PayLah!, which offer a suite of lifestyle features to its 2 million users for activities such as ticket-booking, ride-hailing and tracking card reward points. This puts full-fledged digital banks in a difficult position as they must compete against formidable incumbents, proving a challenging path to profitability.

  • Incumbent Banks offers a wide variety of products for different needs

Incumbent banks remain the preferred banking option for consumers due to their immense variety of financial products available. In contrast, digital banks such as Trust Bank may begin by only offering simpler core products – Savings Accounts, Credit Cards, and Insurance. While Trust Bank offers attractive savings account features such as fee waivers and grocery savings, traditional banks offer a much greater range of products such as foreign currency accounts, timed deposit accounts, and Child Development Accounts in conjunction with the Singapore government’s Baby Bonus Scheme.

This variety of products is integral to the profitability of a bank, and the increased competition from traditional banks coupled with the limited profitability of digital banks may detrimentally affect their ability to innovate and introduce new products to appeal to consumers.

It is clear that while digital banks offer excellent savings account features, to compete with incumbents they must think of ways to diversify their revenue streams and innovate, rather than attempting to differentiate themselves solely through rewards and fee waivers that may not be sustainable in the long-term.

  • Incumbent Banks’ customer experience journey fosters greater trust with customers, especially older ones.

While digital-only offerings are key highlights of digital banks, they may also pose some challenges when it comes to encouraging adoption. This particular barrier to adoption may be especially relevant to the elderly in Singapore. As digital technology evolves, elderly may struggle to keep up with it. As seniors generally lack familiarity with technology compared to the younger generation, they may be deterred from using services offered by digital-only banks. As mentioned previously, digital banks do not have physical branches and should customers require assistance, it is mainly through virtual means. Although traditional banks focus on digitalisation, they still have many branches in different parts of Singapore. These branches are strategically located and can be found in shopping malls and neighbourhoods. When in need of assistance, customers can simply walk into any of the branches and consult the physical staff there. These face-to-face interactions can translate into greater trust between customers, especially elderly who are not that tech-savvy,and traditional banks. In comparison, there is a lack of visibility of digital banks in customers’ daily lives apart from their marketing campaigns. The above analysis suggests that pure-play digital banks should actively foster trust between them and customers, particularly the elderly, through various means such that users are more confident about the banks’  capabilities.

There are downtimes for technologies, and even banks are not spared by technological breakdowns. For instance, the digital services of DBS Bank suffered two outages in just 16 months. During each incident, users were unable to access online banking platforms such as PayLah! E-wallet and DBS digibank, causing much inconvenience and outrage among bank customers, especially those who have to transact urgently. During the most recent incident on 29 March 2023, DBS had to extend the opening hours of all DBS and POSB branches by two hours so that customers can continue to transact using their physical DBS/POSB cards through ATM machines. As can be seen, during technological disruptions, DBS still has its physical bank branches and ATM machines to fall back on and customers can still perform bank transactions, though it may be a hassle for some. While certain digital banks such as Trust Bank have a physical centre that users can visit, it only serves as an Experience Centre and is unable to function as a bank branch and aid users in carrying out account-specific activities and address transactional disputes. In the event that users need to seek help, they can only do so by utilising in-app chat or to call them. Thus since full-fledged digital banks do not have physical branches or ATM machines, users may be denied of conducting any bank transactions should there be an outage of digital banking services. 

To mitigate this, digital banks may consider partnering with physical retail stores if they want to offer users means to transact physically during outages and yet save on physical branches and ATMs. On that note, Singapore’s digital banks can look to Kakao Bank, Korea’s first profitable and listed virtual bank for insights. While Kakao Bank has no physical branches, it has established partnerships with convenience stores such a 7-11 to act as transaction outlets for it customerss. With that, Kakao bank account holders can withdraw cash at ATMs in the  24/7 convenience stores. Not only does this allow Kakao Bank to serve customers who are still demading cash withdrawal and deposit services, such partnerships is estimated to be able to bring down costs by as much as 30% according to industry experts.

In conclusion, despite the benefits afforded by digital banks, an overall shift in mindset is required before these online services fully penetrate the banking market. For digital banks to remain competitive amidst a field of traditional lenders, creativity must be employed to draw in and retain users in longer-term relationships – an effort that may prove to be the defining factor in establishing digital banks as the dominant force in banking.

 

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