Compliance and RegTech Innovation – Manager

We are looking for someone who is enthusiastic about smarter and intuitive disruptions to the world of compliance in the FinTech space. Our focus is to empower the 628 million small and medium enterprises in Asia with easier access to fairer business and financial solutions. Drop us a note and we’d be happy to share more over a conversation.

Requirements:
5-7 years experience in financial services compliance.
In the FinTech, Payments or Corporate/SME Banking sectors.
Experience or knowledge in onboarding/operational processes.
Having experience or knowledge working with digital or innovative solutions/products a huge bonus.
Familiarity with the Payments Services Act and/or cross-border transactions.
Ability to demonstrate expertise or interest in disruptive methods, technology, systems to the status quo, particularly to how compliance, KYC, RegTech need to evolve.
A track record of measurable performance should accompany your application – minimization of false positives and risk; adoption of new tech or processes, reduction of turn around time and drop out rate of customers/clients.
Can demonstrate ability to work with front office and Product teams.
Experience with startups is another bonus.
An open mind and willingness to experiment.
Based in Singapore with willingness to travel depending on the future state of the pandemic.

Responsibilities:
General Compliance
• Design and implement regulatory and compliance framework to ensure compliance with regulatory obligations including enterprise risk assessment.
• Implement Compliance controls and risk management activities
• Provide Compliance advice to internal stakeholders from other departments and Management Team
• Conduct awareness briefing and staff training on regulatory requirements, compliance policy and procedures
• Keep abreast of the latest regulatory developments that would impact digibanks and fintech
• Participate in industry forums or discussion platforms to understand similar regulatory challenges for the development of best practices and guidelines across the industry as a whole
• Participate in the development of business tools/products as Compliance subject matter Expertise.
Anti-Money Laundering /Counter-Terrorist Financing Compliance
• Ensure the regulated entity comply with all applicable AML laws.
• Identify and detect any AML/CTF red flags during the customer onboarding/periodic process as well as payment process where Compliance is part of the process workflow.
• Investigate and providing analysis of any suspicious transactions in accordance with current AML/CTF regulations
• Ensure timely filing of STRs to the relevant local authorities and updated register of STRs
• Maintain the internal Block List for name screening to ensure it is updated
• Escalate high risk customers onboarding and periodic reviews to Board of Directors for approvals
• Provide advice/recommendation to Board of Directors for the AML/CTF risk management of customer accounts
• Conduct KYB due diligence on the regulated entity’s payment partners / partner banks in accordance with the regulatory requirements
• Oversee the appropriate record keeping standard and requirement under the regulated entity’s AML/CTF policy and manual
• Produce an annual AML/CTF assessment report for Board of Directors, including recommending appropriate actions to address any identified risks
• Anticipate and adopt changes in AML/CTF regulatory regime by implementing the appropriate changes with policy and process owners of other departments.
• Participate in the implementation of a reliable third party automated transaction monitoring tool for the regulated entity

Regulatory/Audit Liaison
• As the MASNET Liaison Officer to ensure the regulated entity receives MAS communications and/or updates for timely dissemination of information to Management Team/Board of Directors
• Monitor the regulatory reporting requirements to ensure timely submission to the MAS
• Prepare and submit regulatory reports and filing as required by the regulated entity
• Manage regulatory relationship with the MAS, law enforcement and other government bodies and agencies on regulatory and licensing matters.
• Respond to audits and regulatory assessments and remediate any issues identified from report findings

[What do you get]
A competitive package ties to your performance – we are looking for an entrepreneur mindset.
The position to have real impact on our business strategy and the broader community.
As a fast growing startup with international expansion in mind, you will have ample room for growth and learning and to work with a culturally diverse team.
We are looking for someone interested in growing into a leadership position within the organization who enjoys working with our team of various backgrounds and nationalities!

Compliance and RegTech Innovation – VP

Opal Payment is looking for someone who is enthusiastic about smarter and intuitive disruptions to the world of compliance in the FinTech space. Our focus is to empower the 628 million small and medium enterprises in Asia with easier access to fairer business and financial solutions. Drop us a note and we’d be happy to share more over a conversation.

Requirements:
10-12 years of experience in financial services compliance.
In the FinTech, Payments or Corporate/SME Banking sectors.
Experience or knowledge in onboarding/operational processes.
Having experience or knowledge working with digital or innovative solutions/products a huge bonus.
Familiarity with the Payments Services Act and/or cross-border transactions.
Ability to demonstrate expertise or interest in disruptive methods, technology, systems to the status quo, particularly to how compliance, KYC, RegTech need to evolve.
A track record of measurable performance should accompany your application – minimization of false positives and risk; adoption of new tech or processes, reduction of turn around time and drop out rate of customers/clients.
Can demonstrate ability to work with front office and Product teams.
Experience with startups is another bonus.
An open mind and willingness to experiment.
Based in Singapore with willingness to travel depending on the future state of the pandemic.

Responsibilities:
General Compliance
• Design and implement regulatory and compliance framework to ensure compliance with
regulatory obligations including enterprise risk assessment.
• Implement Compliance controls and risk management activities
• Provide Compliance advice to internal stakeholders from other departments and
Management Team
• Conduct awareness briefing and staff training on regulatory requirements, compliance policy
and procedures
• Keep abreast of the latest regulatory developments that would impact digibanks and fintech
• Participate in industry forums or discussion platforms to understand similar regulatory
challenges for the development of best practices and guidelines across the industry as a whole
• Participate in the development of business tools/products as Compliance subject matter
Expertise.

Anti-Money Laundering /Counter-Terrorist Financing Compliance
• Ensure the regulated entity complies with all applicable AML laws.
• Identify and detect any AML/CTF red flags during the customer onboarding/periodic process as well as payment process where Compliance is part of the process workflow.
• Investigate and providing analysis of any suspicious transactions in accordance with current
AML/CTF regulations
• Ensure timely filing of STRs to the relevant local authorities and updated register of STRs
• Maintain the internal Block List for name screening to ensure it is updated
• Escalate high risk customers onboarding and periodic reviews to Board of Directors for
approvals
• Provide advice/recommendation to Board of Directors for the AML/CTF risk management of
customer accounts
• Conduct KYB due diligence on the regulated entity’s payment partners/partner banks in
accordance with the regulatory requirements
• Oversee the appropriate record-keeping standard and requirements under the regulated
the entity’s AML/CTF policy and manual
• Produce an annual AML/CTF assessment report for the Board of Directors, including
recommending appropriate actions to address any identified risks
• Anticipate and adopt changes in AML/CTF regulatory regime by implementing the appropriate
changes with policy and process owners of other departments.
• Participate in the implementation of a reliable third party automated transaction monitoring
tool for the regulated entity

Regulatory/Audit Liaison
• As the MASNET Liaison Officer to ensure the regulated entity receives MAS communications
and/or updates for timely dissemination of information to Management Team/Board of
Directors
• Monitor the regulatory reporting requirements to ensure timely submission to the MAS
• Prepare and submit regulatory reports and filing as required by the regulated entity
• Manage regulatory relationship with the MAS, law enforcement and other government
bodies and agencies on regulatory and licensing matters.
• Respond to audits and regulatory assessments and remediate any issues identified from
report findings

[What do you get]
A competitive package ties to your performance – we are looking for an entrepreneur mindset.
The position to have a real impact on our business strategy and the broader community.
As a fast-growing startup with international expansion in mind, you will have ample room for growth and learning and to work with a culturally diverse team.
We are looking for someone interested in growing into a leadership position within the organization who enjoys working with our team of various backgrounds and nationalities!

Assistant Manager – Customer Success and Operations

We are looking for someone enthusiastic about smarter solutions in the fast-growing FinTech space to work closely with our team on various cross-functional projects. Through a combination of market research, analysis, project management, operations support, and a bridge between the front and back end process, we seek out an individual who has the motivation to get things done. The trainee will be a central member of our team and contribute directly to developing and executing our growth-related efforts. Drop us a note, and we’d be happy to share more over a conversation.

Requirements:
• 3-5 years of relevant working experience.
• Strong analytical skills, meticulous & logical in nature.
• Breadth of practical skills, with the ability to move between strategic planning and ideation, as well as hands-on execution. We seek doers who can think on their feet.
• Track record of operationalising processes for new areas and quickly learning a new subject matter.
• An able communicator and preferably a strong copywriter.
• Experience with startups or tech, FinTech, or FMCG sectors is a bonus.
• An open mind and willingness to experiment.
• Strong sense of responsibility to ensure completion of tasks
• Experience in Corporate Onboarding or Settlements would be advantageous

Responsibilities:
• Ensuring smooth day to day operation of onboarding/client servicing and settlements function.
• Be the leader for the business to handle client escalations and potential risks.
• Proactively participate in assigned projects that promote client value, operational efficiency and innovation.
• Execute high-priority onboarding or settlements tasks.
• Report overall performance of tangible and non-tangible to Operations Lead highlighting ROI and/or resource maximisation.
• Manage project timelines and milestones with other team members.
• Engage with vendors, partners and clients.
• Being apprised of regulatory changes and the changing landscape in the financial industry to be part of the team in making prompt changes to processes
• Promote and manage a culture of continuous improvement in the team to achieve results in line with the department strategy.


[What do you get]
A competitive package with frequent reviews to match the business’s scale and performance – we are looking for an entrepreneur mindset with a team playing spirit.
The position to have a tangible impact on our business strategy and the broader community.
As a fast-growing startup with international expansion in mind, you will have ample room for growth and learning and work with a culturally diverse team.
We are looking for someone interested in growing into a leadership position within the organisation who enjoys working with our team of various backgrounds and nationalities!

Sales & Customer Success Associate

Responsibilities:
Identify, qualify and onboard SME users onto Opal`s platform.

Work closely with product and marketing to communicate to the market and target prospects in a manner consistent with product and marketing roadmaps. To effectively obtain customer and market feedback for product and marketing teams to drive better strategies. Your input will have a direct impact on the team and organisation;

Take ownership over post-sales client engagement to support completion of onboarding and Know-Your-Customer with the support of Operations. This includes both online and in person meetings with prospects and clients.

Post-sales engagement can include educating the client on product features and how best to serve their business. As part of this process act on opportunities to cross promote product features which can add value to the client and increase customer satisfaction.

Requirements:
1-3 years of SME or Enterprise sales or customer success roles with measurable success.
Fluent in English and Chinese.
It would be an advantage if you have Fintech/financial services/ Tech experience.
Experience working with product teams with evidence of using collaboration tools and software.
A bias for action.
Ability to showcase a methodology or framework for executing your tasks.
Passionate about customer experience and enjoys interacting with clients and internal stakeholders.
A deep interest in the tech-Start up space.

What do you get
A competitive package ties to your performance – we are looking for an entrepreneur mindset.
The position to have real impact on our business strategy and the broader community.
As a fast growing startup with international expansion in mind, you will have ample room for growth and learning and to work with a culturally diverse team.
We are looking for someone interested in growing into a leadership position within the organization who enjoys working with our team of various backgrounds and nationalities!

Associate Product Manager

We are looking for a creative and strategic individual to join our team in Singapore. Through a combination of market research, analysis, product management, design and willingness to get things done, this role will be a central member of our product team. Retention of talent for full time roles is one of our goals.

Responsibilities:
• Assist the Product Manager in:
· Product development operations such as sprint management, product testing, requirement gathering and translation of user feedback into features.
· Using data to understand customer behavior and performance of features; be data-driven in estimating size of impact and determining prioritization.
· Gathering insights on product adoption/improvements, identify key metrics and propose further iterations.
· Determining customer needs by specifying the research needed to obtain market information.
• Be responsible for our product, defining requirements and working with design and development to land the feature over the course of the internship
• Provide copywriting for the various documentations required on the platform, including but not limited to:
· User support knowledge base articles
· Product features
• Collaborate effectively with cross-functional stakeholders from Product, Engineering, Design and Operations to bring ideas to life

What you will be gaining:
· Experience in working in a cross-functional, multi-national team
· Hands-on experience managing a product backlog
· Experience in overseeing the end-to-end product lifecycle
· Communication and presentation skills
· Ability to develop, design and launch product features which achieve product-market fit

Requirements:
· Completed tertiary education/training in Computer Science, Computer Engineering, Finance or related fields
· Exposure to design tools such as Figma, project management/collaborative tools
· Experience in drawing/designing process flows and user journey maps
· Understands how to write user stories / product specifications
· Able communicator with strong linguistic skills in both written and spoken English
· Happy with remote work, happier with on-site work
· Able to bring your own laptop
· Experience working in startups is a bonus

We are a fast-growing start-up. Be prepared for a dynamic environment where you will be taking on greater responsibilities within the team and getting your hands dirty in all aspects of the business.