Financial Alliance

Managed by industry veterans and experts, we deliver impartial and comprehensive financial advice aligned to clients’ interest and customised to clients’ needs. Supported by robust and thorough wealth management research & support, we empower our clients to gain access to best-of-breed financial products and services, be it life insurance, general insurance, investment, estate planning, etc

As the leading independent financial planning company, we have achieved 20 years of excellence in business practices.

We are looking for an IT Support Executive to provide enterprise-level assistance to our staff and consultants.

Requirement

• Diploma in IT-related discipline.
• At least 1 year of IT software/hardware/network support experience
• Hands-on experience with Windows/Mac OS/iOS/Android environments.
• Excellent problem-solving and communication skills.
• Able to work independently (Training will be provided)
• Able to start immediately or within short notice

Responsibility

• Manages Account setup and network configuration
• Processes Basic IT technical skills, supporting Microsoft Windows, macOS, iOS and Android, Network – WIFI, printer and In-house applications
• Provides 1st line onsite support to all users, technical help and training, troubleshooting, logging user incidents and resolving issues.
• Documents standards and procedures, ensures service standards and implements corrective actions where necessary
• Ability to cover after-office hours and weekend support if there are any urgent or critical issues or activities
  Experiences in managing servers, routers, switches, firewalls, and related infrastructure operating systems and applications are a plus
• Performs other related duties as assigned or requested.