FNZ (Singapore) Services Pte Ltd

We are opening up wealth by breaking down barriers that create complexity and friction. We are opening up wealth by creating modern, digital-first experiences for our customers and their investors. We are opening up wealth to make it more transparent and personalized for every investor. But above all, we are opening up wealth by giving people more freedom to invest in what matters to them. It’s a vision we’re making real through the collective efforts of our people, passion and technology.

Our platform is transforming wealth management. It enables wealth professionals to deploy advanced digital capabilities and adapt to changing customer expectations. We equip them with the tools to innovate, the expertise to stay compliant with regulations and the strategic partnership to scale at lower cost. This way, our customers get to market quickly with market-leading digital propositions.

In 2020, FNZ secured an investment from Temasek, a global investment company headquartered in Singapore. Temasek’s investment added a further high-profile investor and enhanced FNZ’s reach into key Asian markets.

Visit us at: https://www.fnz.com/

As a Reconciliations Analyst you will be located within the Asset Services division of FNZ Ltd and will be responsible for the control function which ensures that the cash and asset positions recorded on the FNZ platform for our underlying clients within the APAC region align and are accurate to those records held on our behalf by the various 3^rd party sub‐custodians and banks for a range of investment products across New Zealand and international markets.

For any positions that do not align, you will need to complete an in-depth investigation process of the exceptions and complete the necessary actions to manage the exceptions through to resolution.

Role Responsibility

• Souring of raw data from both FNZ platform and various 3rd party custodians/banks. Validation, formatting and uploading of source data to platform.
• ·        Creation of cash and asset reconciliation reports including exception identification. within agreed timeframes. Investigation of exceptions between FNZ platform records and sub‐custodian or 3rd party and registry holdings. Identification and allocation of exceptions to appropriate team for resolution.
• ·        Distribution of reconciliation reports to key operational teams within agreed timeframes. Liaising with appropriate internal and/or external stakeholders to ensure that allocated exceptions are resolved in a timely manner. Management of exceptions until cleared from the reconciliation report.
• ·        Generation of exception summary reports for management and/or clients where required. Raising and escalating of any potential risk issues to management as per agreed escalation matrix.
• ·        Asset instruments include (but not limited to) equities, bonds, managed funds, term deposits and debentures. Cash reconciliations include all client deposits, withdrawals, trades, corporate actions and sweep transactions.
• ·        Completion of daily control checks to ensure that system controls are working effectively.
• ·        Working with other team members and management to enhance processes for greater efficiencies and controls within the business. Undertake any other projects/tasks as may reasonably be required to facilitate the smooth operation of the company.
• ·        Establish and maintain relationships with market data service providers, custodians, brokers and other third parties to promote the highest level of communication and operational efficiency and resolve any service level issues.
• ·        Maintain records and issue logs to ensure the processes are transparent to regulators and external auditors regarding breach and reconciliation recording.
• ·        Prioritise to ensure all tasks are completed on time and within agreed operational deadlines and client contractual requirements. Updating and maintenance of all reconciliation operational procedures and checklists

Performance & Assessment

• Internal Process/Control
• Completes tasks accurately, completely and to agreed deadlines/ targets (KPI’s) according to the standards and procedures outlined
• Ensures that outputs meet required standards and the needs of internal and external clients
• Adheres to all compliance standards including the use of the breaches register, complete and up to date written procedures on Reconciliation processes and adequate controls over these processes. This also involves following the escalation policy

Client

• Ensures FNZ clients are highly satisfied by consistently dealing with them professionally and by maintaining green KPI’s and good client scorecard ratings
• Ensures internal clients are satisfied by being an excellent team player, assisting colleagues when necessary
• Establish relationships with market data service providers, custodians, brokers and other third parties to promote the highest level of communication and operational efficiency and resolve any service level issues

Financial/Costs

• Ensure increased efficiencies with the Team operating off the same, up to date, information
• Participate in Operational projects to increase revenue and decrease costs

FNZ is an asset custodian. This means we hold client assets in our names as nominee and are responsible for the administration of those assets.

The position is located within the Operations division of FNZ and has responsibility for updating and managing of the pricing of Equity and Fixed Income products on the Wrap platform across New Zealand, Australia and international markets. The role also involves accurate set up and maintenance of all trading instruments on the Wrap platform including exception reporting and instrument & pricing controls.

Specific Role Responsibilities

• Ensure that pricing for Equity and Fixed Income products in Wrap are true and accurate
• Ensure instruments are setup accurately for reporting, trading and valuation in a timely manner
• Ensure instrument maintenance, including exception reporting and instrument controls, are conducted regularly
• Ensure that any untimely, inconsistent and potentially erroneous pricing issues are communicated effectively to necessary parties in a timely manner for the purpose of rapid resolution
• Establishes relationships with market data service providers, custodians, brokers and other third parties to promote the highest level of communication and operational efficiency and resolve any service level issues
• Maintain records and log issues to ensure the pricing and instrument maintenance processes are transparent to regulators and external auditors regarding Breach and Reconciliation Recording.
• Make effective use of the Company’s information systems that are relevant to the role
• Prioritise to ensure all tasks are completed on time and within agreed Operational deadlines and client contractual requirements.
• Support operational staff to ensure that the highest possible KPI targets are achieved
• Undertake any other projects/tasks as may reasonably be required to facilitate the smooth operation of the company
• Update and maintain procedures and check lists as required
• Participate in the team’s contribution to project work which may involve the roll out of new business or user acceptance testing for enhancements to our back office systems or working with Management and other team members to enhance processes for greater efficiencies and controls within the business

Performance Assessment           

• Internal Process/Control
• Completes tasks accurately, completely and to agreed deadlines/ targets (KPI’s) according to the standards and procedures outlined
• Ensures that outputs meet required standards and the needs of internal and external clients
•  Adheres to all compliance standards including the use of the breaches register, complete and up to date written procedures on Reconciliation processes and adequate controls over these processes. This also involves following the escalation policy

Client

• Ensures FNZ clients are highly satisfied by consistently dealing with them professionally and by maintaining green KPI’s and good client scorecard ratings
• Ensures internal clients are satisfied by being an excellent team player, assisting colleagues when necessary
• Establish relationships with market data service providers, custodians, brokers and other third parties to promote the highest level of communication and operational efficiency and resolve any service level issues
• Financial/Costs
• Ensure increased efficiencies with the Team operating off the same, up to date, information
•  Participate in Operational projects to increase revenue and decrease costs

Desktop Support at FNZ are part of the Global Corporate IT department and provide IT technical assistance to the end users at FNZ.  This position is an excellent opportunity to work within a friendly environment while gaining experience within a reputable global financial services organisation enabling career progression.

Specific Role Responsibilities

• Build and deploy desktop equipment
• Responsible for providing technical assistance to 500+ end users of IT services in NZ and the APAC region
• User onboarding and offboarding. Shipping equipment to users may require.
• PC Hardware support, configuration and troubleshooting skills
• Microsoft Windows support skills
• Provide day-to-day technical support for internal desktop and laptop systems, servers and the associated network infrastructure
• Perform basic hardware diagnostics, routine moves, adds and changes
• Coordinate service, maintenance and repairs of computers and peripheral equipment
• Install and support client software applications and operating systems
• Install software releases, system upgrades, evaluate and install patches and resolve software related problems.
• Maintain data integrity and file system security for the desktop environment and ensure that the FNZ network and systems are internally and externally secure by following existing policies and procedures for audit purposes
• Document and maintain desktop build documentation and user how to guides
• Comply with the corporate policies, Safety and Soundness and regulatory guidelines.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Experience required

Primary requirements

• Bachelor’s degree or higher in an ICT related field
• 2-5 years IT support experience
• Knowledge of commonly-used concepts, practises and procedures relating to IT systems support
• Experience of Microsoft Windows operating systems
• Demonstrable troubleshooting skills with end user hardware, software and connectivity problems
• Strong delivery-focussed working style
• Excellent verbal and written communication skills are essential
• Can-do attitude
• Able to work collaboratively with others towards a common goal
• Able to work as a part of a team or as an individual as situations require
• Good problem-solving capabilities
• Able to work in a rapidly changing environment
• Excellent time management skills
• Willingness to ‘go the extra mile’

Secondary requirements (for more senior roles)

• Experience with supporting end users
• Microsoft Certifications or experience in administering Windows, Office, Active Directory and Outlook

The Project manager is responsible for the end to end management of projects to contracted time, quality, and budget requirements. This will involve leadership of a distributed project team in multiple locations, and the proactive identification, management and resolution of risks and issues throughout the full project lifecycle.

This may involve the delivery of a single large scale project or multiple smaller projects.

This is a client facing role and requires the ability to build strong relationships with customers, often at a senior level.

Specific Role Responsibilities

Delivery Management

• Manage the delivery of the project through the full project lifecycle, from initiation through to implementation.
• Ensure the project delivers in-line with the FNZ SDLC and PLC.
• Develop and maintain an end to end project plan that delivers the agreed scope of the project to time, budget and quality criteria.
• Take accountability for working with all FNZ Directorates/areas to agree scope, timelines and artefacts in order to ensure delivery of the project in line with overall agreed plan.
• Take ownership for the overall estimating process for the project, and working collaboratively with the Lead Business Analyst, the Build Manager, and the Test Manager, estimate the work effort required to deliver the project scope within the agreed timescales and budgets.
• Provide timely, precise, accurate and comprehensive project MI and reporting to the PMO, Head of Delivery and Account Director as required
• Identify and manage risks, issues, assumptions and dependencies through the full project lifecycle. Ensure mitigation plans are in place for all risks and issues, and take ownership for ensuring these mitigation plans are executed, or escalate to the Account Director or Head of Delivery as is appropriate.
• Ensure project changes are managed in line with the FNZ SDLC and PLC, and all commercial changes to the project are agreed with the Account Director.
• Ensure all 3rd party suppliers are engaged appropriately and contracts are in place and managed to ensure the required outcomes for FNZ.
• Ensure all operational readiness activities are undertaken in line with the FNZ SDLC and PLC, and that appropriate training and handover takes place ahead of implementation.
• Ensure the project conducts a post implementation review and that lessons learned are captured and shared with the rest of the PM community

Team Leadership

• Lead, manage and motivate a virtual team in multiple geographic locations, communicating project progress, and ensuring all team members take accountability for delivery.
• Provide coaching, advice and support performance management with line manager’s where necessary.
• Ensure a culture of continuous improvement on the project, support process improvement initiatives, and identify new process improvements.
• Be an active member of the PM community, contributing to team sessions and central improvement initiatives, and sharing best practice and lessons learned.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Experience required

Primary requirements

• PMP, PRINCE 2 or equivalent qualification preferred.
• Minimum 5 years of experience in leading the delivery of business-critical IT projects/Software implementations preferably within financial services or FINTECH
• Strong leadership skills.
• Self-starter, able to work independently.
• Good communication skills and capable of working with customers and internal staff.
• Experience of managing stakeholders to executive levels.

At FNZ we take security seriously, our growing of the security organisation reflects this.  We are developing a class leading security function and are looking for passionate people to join our team.

You will have a technical skillset, with recent experience in architecting and engineering cyber security solutions. We would especially like to hear from you if you have experience in Vulnerability Management, Data Loss Prevention, Network Protection or Endpoint Protection. You will also need good written and spoken communication skills to be able to successfully implement new processes and solutions across FNZ. You will build close working relationships with the various ‘CIO’ teams to ensure our data centres, networks and end user environments are appropriately secure.

Specific Role Responsibilities

• Protecting our cloud environments, data centres, networks and end user computing and being able to provide assurance that our cyber security is working.
• Supporting the creation of and implementing our infrastructure security strategy
• Designing and implementing cyber security solutions such as Email Security, Vulnerability Management, Data Loss Prevention and Endpoint Protection.
• Act as a security subject matter expert as required, engaging with architects, engineers and product teams across the organisation
• Driving engagement with the engineering teams leading to a culture of secure build and management of our systems
• Actively maintain knowledge of the threat landscape, technology solutions & industry standards, leveraging external network & key advisors
• Present ideas, MI & reports to technical & business teams, Senior Leadership & relevant partners

Experience Required

You do not need to have all of the following experience. We are looking for in-depth experience of at least one of the below.

• Hands-on engineering experience with one or more of the below, leading the design/implementation of security measures such as:
  • Data Loss Prevention
  • Vulnerability Management
  • Endpoint Protection
  • Email Security
  • Network Protection (WAF, DDoS, Firewalls)
  • Specific technologies we are interested in:
  • Windows Server
  • Microsoft Azure Security (365 Defender, MCAS, Conditional Access, Privileged Identity Management, MFA, SSO)
  • Mimecast
  • Crowdstrike/Symantec/Defender for Endpoint
  • Qualys/Rapid7/Tenable/Kenna
  • WAF – F5/Imperva/AVI
  • Firewalls – (Checkpoint, Cisco, Forcepoint, Fortinet)
  • Web Filtering (Forcepoint, iBoss)
  • Python, Powershell, APIs
• Experience in hybrid environments using both on premise data centres and cloud hosting
• Experience of working in a regulated industry (Financial Services preferred)
• Comfortable with collaboration, open communication and reaching across functional borders with a strong focus on business outcomes
• Able to work independently to develop, promote and implement cyber security initiatives to the business.

We would like it if you also had:

• Experience of adhering to PCI-DSS, ISO27001, NIST, CIS security frameworks