Working as a Technical Support Engineer, NextGen at Adyen provides you with the opportunity to work with a diverse group of individuals, support some of the brightest merchant brands and accelerate your growth in a dynamic and fast-paced environment. In a scale-up environment that operates globally, the opportunities are almost limitless. You are strongly encouraged to be yourself, focus on your strengths, have fun and lead your own career path.

Key Responsibilities:

– Provide customer support to enable them to successfully take payments anywhere around the world.
– Be a key source of knowledge on the Adyen platform and APIs, the underlying web-stack technologies, and industry-standard integrati on methods and best practices.
– Support merchant technical personnel, leveraging knowledge and expertise to troubleshoot technical problems and create the best possible merchant experience.
– Advising merchants regarding the best implementation practices, and also address specific merchants’ issues.
– Serving as a feedback loop for the organization, gathering merch ant’s feedback, evaluating merchant needs, and communicating these to product and management personnel.
– Cross functional collaboration – You will work with different teams within our organisation to meet the needs of our business and that of our merchants. Additionally, you will engage with prospective merchants who are interested in our service(s).

Candidate’s Requirements:

– You are a local or PR who has just graduated or has less than 6 months of work experience.
– You love to provide technical assistance to merchants and troubleshooting via phone, web-based tools and email.
– You have affinity for or a strong interest in technical processes.
– You make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests.
– You are creative and innovative, have strong problem-solving capabilities and are able to adapt to new processes and procedures quickly while dealing with many varied technical requests.
– You are able to or have a keen interest in writing scripts. E.g. SQL, PHP, python or Java code.
– You are a self-reliant team player, who takes personal responsibility for tasks and you enjoy working independently.
– You have the ability to interface seamlessly with a global, multicultural team (excellent relationship skills, culturally aware, and adjust your communication style to audiences).
– A degree in a technical field may be an asset. However, we believe diverse skills, viewpoints, and backgrounds make us stronger.